Frequently asked questions
Everything you might want to know before you protect your pool with IQnero — how the monitoring works, who installs it, what it costs, and how we handle your data.
What exactly is IQnero?
IQnero is a smart pool-leak-monitoring service. A small smart meter installed on your pool's water line measures real water flow 24/7, learns your pool's normal usage, and alerts you the moment usage drifts in a way that signals a leak. When a repair is needed, you can book a background-checked field technician straight from the app and follow the whole job through to the report.
How does leak detection actually work?
The meter reads the actual water flowing through your pool's line around the clock — not an estimate. IQnero builds a baseline of what's normal for your pool (top-ups, evaporation, backwashing and the like), then watches for deviations: continuous flow that shouldn't be there, or usage climbing above your normal range. Because it's measuring real water, every alert is expressed in actual gallons rather than a vague percentage.
Do I need to install any hardware?
Yes — one piece. A smart meter is fitted to your pool's water line, and it's the sensor that makes real measurement possible. There's no app-only guesswork and nothing for you to wire up yourself. Once it's installed and paired to your account, it runs quietly in the background.
Who installs the device, and is it difficult or disruptive?
A background-checked IQnero technician handles the installation and pairs the device to your account for you. For most pools it's a single short visit. The IQnero sensor comes with Maintenance Premium (one-time $2,000) and Elite (one-time $3,000, which also adds the UV sterilizer); on Maintenance Plus, adding leak detection installs the sensor for a one-time $500. You don't need any tools, plumbing know-how or technical setup on your end.
Are your technicians vetted?
Yes. Every field technician passes a background check through Checkr, our screening partner, before they're able to take jobs through the platform. In the app you can see exactly who's assigned to your visit and track them on the way to your door.
How quickly will I be alerted, and in what units?
Alerts are real-time. The instant measured usage drifts from your pool's normal pattern, IQnero notifies you through the app — and it always reports the exact water lost in gallons, not a vague estimate or percentage. That way you know not just that something's off, but how much water is actually going missing.
How much does IQnero cost?
IQnero is built around full-service maintenance, with leak detection you can add on top. Maintenance comes in three plans. Plus ($270/mo): a pro cleans and services your pool four times a month and balances the water, with before-and-after readings every visit. Premium ($350/mo, one-time $2,000 install) adds the IQnero sensor, so your five key water values are tracked 24/7 in the app. Elite ($400/mo, one-time $3,000 install) adds a UV sterilizer that kills the germs chlorine can't. On top of any plan you can add leak detection — Plus ($35/mo) or Premium ($85/mo) — for round-the-clock leak monitoring in gallons. See the full comparison under Plans on the pool-owner page.
Where is IQnero available?
IQnero is currently in private beta, starting in Texas, USA. We're opening up region by region and expanding from there. If we're not in your area yet, email info@iqnero.com and we'll let you know the moment IQnero is available for your pool.
What happens to my pool and water-usage data?
We take a privacy-first approach. We collect your pool's water-usage data so we can monitor for leaks, plus the account details needed to run your service — and we don't sell your personal information. Water-usage data reaches us through our metering partner, payments are handled by Stripe, and technician screening by Checkr. The full detail of what we collect and why is in our Privacy Policy.
Is there a commitment, and can I cancel?
You review your plan, its term and any one-time install fee in the app before you subscribe, and you can move up a plan whenever you want. The exact terms that apply to you — including any minimum term and what happens if you leave early — are shown at signup and confirmed before any payment.
If a leak is found, who fixes it and what does that cost?
If a repair is needed, you book a background-checked technician right in the app. On Premium, leak detection and leak repair during your subscription are included once your pool has been verified leak-free; on Plus, they're billed separately per job. Repair of any existing faults found at the first inspection is quoted and charged separately. For any work you pay for, you see and approve the quote before it begins — you're never charged for a repair you didn't approve.
Is there a mobile app?
Yes. IQnero runs in a mobile app for both iOS and Android. From it you can watch your pool's status, receive leak alerts in gallons, book and track a technician, read service reports and manage your billing — the whole experience lives in one place.